Cathay Pacific launches new mobile check-in service to further boost customer convenience

Cathay Pacific Airways’ latest self-service function for passengers, Mobile Check-In, has been launched, helping to further simplify the travel experience and give customers more control over managing each stage of their journey.

Mobile Check-In allows passengers with a Web-enabled mobile phone or other handheld device to check in for their flight at any time and from any location where there is wireless access to the Internet. The new facility allows them to check in, select their preferred seats on the aircraft, and send a barcode to their mobile device. This barcode can then be scanned at Self Check-In Kiosks at the airport, where available, to print their boarding pass.

To enjoy the new service, passengers can open the web browser on their mobile device and type “m.cathaypacific.com” as the URL. They can then click onto the "Check-in" link in order to launch Mobile Check-In. Marco Polo Club and Asia Miles members can also log in under the "Personal Itinerary" section on the mobile site to begin the check-in process.

Mobile Check-In is the latest addition to a suite of functions that is helping to provide more convenience for Cathay Pacific passengers. In addition to the existing Online Booking facility, the airline has launched tools such as Online Check-In, Self Check-In Kiosks in Hong Kong and other destinations, and the recently introduced Self-Print Boarding Pass facility in Hong Kong and 11 destinations overseas.

These self-service facilities allow passengers to check-in at any time and from anywhere. When they get to the airport, passengers without check-in baggage can proceed directly through Immigration, bypassing queues at the regular check-in counters. Self Check-In Bag Drop counters at Hong Kong International Airport are available for passengers with check-in baggage.

Cathay Pacific Manager e-Business Lawrence Fong said: “We are excited to be able to add Mobile Check-In to our growing list of self-service facilities because it’s clear that our passengers want to be able to take more control over their own journey. We’ve seen an exponential growth in our online and mobile services in recent months and we’ll continue to ease the travel experience for our passengers by rolling out more self-service functions in the coming year.”

Cathay Pacific airport staff displays the mobile confirmation received after completing the Online Check-In as well as the boarding pass obtained from the Self Check-In Kiosk.
Cathay Pacific airport staff displays the mobile confirmation received after completing the Online Check-In as well as the boarding pass obtained from the Self Check-In Kiosk.

 

Mobile confirmation has been received after using Cathay Pacific’s Online Check-In facility.
Mobile confirmation has been received after using Cathay Pacific’s Online Check-In facility.